As a patient at CMC hospital you can expect……
Considerate, respectful, safe and compassionate care regardless of your age, race, gender, religion, national origin, sexual orientation, physical or mental disability.
- Attention when you request help, with the understanding that other patients may have more urgent needs.
- To be addressed by your proper name.
- Care provided in a safe setting.
- Care provided by concerned staff committed to pain prevention and management.
- Coordination of foreign language interpretation services, if you need them.
To be told the names of the doctors, nurses, and other health team members directly involved in your care.
Information about your diagnosis, treatment, and expected result to be provided by your attending physician.
- Information on the planned course of treatment, including an explanation about procedures.
- Information on the risks, benefits, and alternatives of your treatment.
- Information about pain and pain relief measures.
- Freedom from the use of seclusion or restraints in any form unless clinically required.
To make decisions about your plan of care before and during treatment, when medically possible. To refuse a recommended treatment to the extent permitted by law, and to be informed of the medical consequences of your refusal.
That you have the right to leave the hospital against the advice of your doctor. If you choose to do so, the hospital and doctors will not be responsible for any medical consequences which may occur.
That if you are asked to participate in a research study related to your illness, you can decline to participate in or withdraw from that study at any time. Your refusal to participate will not affect your hospital care.
Within the confines of the law, all communications and records pertaining to your care will be treated as confidential. You have the right to review or obtain a copy of your medical record according to hospital policy, and to have the information explained as needed by a physician. You have the right to add additional information to your medical record by contacting medical record department.
To be able to make healthcare decisions in advance.
- If you provide us with a copy of your advance directive, we will respect your wishes to the extent permitted by law and hospital policy
- If you do not have an advance directive, we will provide you with information about an advance directive, and assist you in completing one, if desired.
- You may request evaluation for organ and tissue donation.
To be informed of care options when hospital care is not indicated. We will help to coordinate options, as necessary.
To question the accuracy of your hospital and physician bills. You have the right to request a summarized list of charges and to obtain information about those charges. You can expect to be informed about any payments made to your bills.
Assistance from a patient representative in resolving complaints or grievances regarding your treatment .You may forward complaints or grievances to the Patient Representatives office.
Assistance with an ethical issue by contacting an Ethics Committee member.
A home care nursing services will be available seven days a week and will ensure continuous care after hospital discharge.