Clemenceau Medical Center Named as Center of Excellence in Customer Service in IMTJ Medical Travel Awards 2016 (30/05/2016)

Clemenceau Medical Center, Beirut wins major international award

Clemenceau Medical Centernamed as center of excellence in customer service in IMTJ Medical Travel Awards 2016

Clemenceau Medical Center has won a major international medical tourism award for their efforts in attracting international patients to Beirut, Lebanon. 

Clemenceau Medical Center were named as center of excellence in customer service by medical travel publication the International Medical Travel Journal Medical Travel Awards 2016 ( at their annual awards ceremony.

The awards were presented on 24th May at a high profile reception in Madrid during the International Medical Travel Journal Medical Travel Summit, which brought together all the pre-eminent providers and experts in medical travel and medical tourism sectors. The Awards were generously supported by the Tourism Association of Madrid and Spaincares.

The award was given to Clemenceau Medical Center in recognition of their excellence in customer service. Clemenceau Medical Center beat similar businesses/clinics from around the world to clinch the award.

Dr. Mounes Kalaawi, Chief Executive Officer of Clemenceau Medical Center stated “Today CMC’s commitment to service excellence is recognised once again and exceeded all expectations. The IMTJ Medical Travel Award is a recognition to the hard work, professionalism and dedication to excellence in customer care that we developed in this hospital since its opening through implementing the hospitality services, providing a 5 stars environment to its customers; exceeding their expectations and increasing their satisfaction. CMC is continuously looking to improve its standards and raise the bar to higher level “.

Chairman of the judging panel and Managing Editor of IMTJ Keith Pollard says the awards celebrate the best providers in the industry and aim to encourage others to strive to match them:

“Medical travel is an exciting and growing global industry, with many providers delivering excellence in both medical care and customer service. The IMTJ Medical Travel Awards are the only independent awards to recognise those who are the best of the best - and hopefully will encourage others to emulate their success. The judges wanted to reward innovation and excellence, highlight best practice and celebrate those who are leading the way in the industry and delivering successful outcomes for patients.

“All our winners exemplify the way the medical tourism industry should be run – professional, offering exceptional patient care and providing the best possible medical outcomes. I’m already looking forward to next year’s awards in the hope that other clinics and companies will have raised their game to match or even better this year’s winners.”

About IMTJ

The International Medical Travel Journal ( provides insight into the medical travel and medical tourism sector. IMTJ was established in 2007 in response to the increasing interest in medical travel and medical tourism. It embraces many of the themes that challenge healthcare providers across the world – insurance, accreditation, marketing and promotion, quality, patient safety, levels of care and experience in treating international patients.

IMTJ is independent of the associations and special interest groups that have come aboard the medical tourism bandwagon. Our aim is to create a central focus for information, resources and opinion on medical travel for those involved in the industry, anywhere in the world.

The internationalisation of healthcare through health tourism is at the heart of IMTJ. Patients are becoming healthcare consumers and in many countries, patient choice is being extended to surgery and treatment provided by international hospitals and clinics. By sharing expertise, knowledge, and views about the health travel industry, IMTJ helps to ensure that patient expectations are met, and that the industry maintains a high reputation.

The International Medical Travel Journal (IMTJ) is owned and managed by Intuition Communication, a specialist publisher of consumer and business-to-business information on private healthcare and medical travel.  The company also operates a consumer facing portal for medical tourism – Treatment Abroad.